1. Delivery Area
Orders are delivered to addresses within Australia only.
Delivery to locations outside Australia is not available.
2. Shipping Fees
All orders are shipped free of charge.
No minimum purchase amount is required.
3. Order Processing Time
Orders are processed and prepared for shipment within 48 hours after order confirmation.
Processing includes order verification, preparation, and handover to the logistics provider.
4. Order Cut-Off and Business Hours
Orders placed before 17:00 on a business day are treated as same-day orders and enter the processing queue accordingly.
Orders placed after 17:00 on a business day are processed starting from the next business day.
Orders placed on public holidays or outside business hours are processed on the next business day.
Business days refer to Monday to Friday, excluding public holidays.
5. Shipping Method and Estimated Delivery Time
Orders are delivered through third-party logistics service providers.
After dispatch, delivery is generally completed within 7–10 days, subject to reasonable variations due to location, weather, or carrier operations.
If delivery time significantly exceeds the expected timeframe, customers are encouraged to contact us, preferably by email.
6. Taxes and Customs Clearance
All applicable taxes are included in the product prices displayed at checkout.
Customs clearance is handled directly by the logistics service provider.
Customers are not required to pay additional customs duties, taxes, or clearance-related fees.
7. Order Tracking
Tracking information will be provided once the order has been shipped.
Customers may use the tracking details to monitor delivery progress.
8. Responsibility and Risk Allocation
If a product is damaged or lost during transit, customers should notify us promptly so the matter can be reviewed and addressed with the logistics provider.
Requests to modify or cancel delivery after an order has been dispatched may not be accommodated due to logistics constraints.
Customers are responsible for providing accurate and complete delivery address information. Delays, losses, or additional costs resulting from incorrect or incomplete address details may not be refundable.
9. Contact Information
Business Hours: Monday to Friday, 09:00–17:00
Email: cs@luxegethome.com
Phone: +81 (709) 369 50 15
Address: UNIT 101, COMFORT A45, 4-5-11-14 ATSUBETSU HIGASHI, ATSUBETSU-KU, SAPPORO, HOKKAIDO 004-0004, JAPAN
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